All service performed by Apex Pro Technologies technicians in a Apex Pro Technologies facility (except those listed in the warranty exclusions section, below), using parts purchased by Apex Pro Technologies, to fix a specific symptom or device issue is guaranteed for 15 days from the date of the service. If multiple issues or symptoms are addressed by a repair, all are covered by the 15 day guarantee period. The guarantee does not cover issues that may develop within the guarantee period that are not related to services performed or to the original issue or symptom diagnosed and repaired.

All parts obtained by Apex Pro Technologies for service on your device are guaranteed for 15 days from the time of installation, and are covered under warranty. Parts purchased for a repair cannot be refunded, upgraded, or returned for credit. Parts are not guaranteed to be new unless explicitly stated. While we prefer using new parts as often as possible, often only used or refurbished parts are available. Used and refurbished parts are still covered under the Apex Pro Technologies Limited Shop Warranty.

 

We do not offer warranties or guarantees, explicit or implicit, on any of the following:

Any service using parts not purchased through Apex Pro Technologies

Any software issues, including virus removal

New symptoms/issues not directly tied to the original service within the 15 day guarantee period

Installing new hardware or modifying existing hardware in the 15 day guarantee period voids the Apex Pro Technologies Limited Shop Warranty

Recurrence of original symptoms or issues caused by user error or negligence in the 15 day guarantee period, including but not limited to physical damage (drops, crushing, exposure to temperature extremes), liquid damage (spills on and liquid immersion of the device), electrical damage (improper grounding, contact with poorly performing or damaged electrical networks), and damage caused through installation or use of harmful software components (viruses, malware, spyware), voids the Apex Pro Technologies Limited Shop Warranty

NOTE: If your device is physically tampered with or damaged within the warranty period, the Apex Pro Technologies Limited Warranty is void. This includes but is not limited to cracked screens, dents to the casing, internal damage not present at time of original repair, attempts to open or modify the device, or any other action, accidental or intentional, that could cause our repair to fail.

If a service requires parts to complete, we will contact and inform you of the need prior to ordering any parts. We will explain the part needed, why it’s necessary, any associated costs, and give an estimate of when the part will likely arrive. Due to shipping times being beyond our control, our estimate is a best guess and is not intended to guarantee arrival by a specific time.

If you would like to hold on to your device until parts come in, a non-refundable deposit of 50% of the cost of the ordered parts will be required.

Apex Pro Technologies will generally not use parts not purchased by Apex Pro Technologies. This is due to our inability to verify that the parts are functional and will provide a good fit for your device.

Any replacement parts not supplied by Apex Pro Technologies are not covered by any kind of warranty or guarantee except as might be provided by the part manufacturer. By providing your own parts, you acknowledge that you understand and agree that any work we provide is not covered by the Apex Pro Technologies Limited Shop Warranty or any other guarantee or assurance, explicit or implicit. You also agree to waive any liability for damage to your device caused by faulty parts or other part incompatibilities.